Terms and Conditions

Terms & Conditions — Vastara Trading

Effective From: 30 Dec, 2025

Last Updated: 02 Jan, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Vastara Trading website (“Website”).
By accessing or using this Website, you agree to these Terms.
If you do not agree, please do not use the Website.

Note: These Terms are for Website use.
Buying/selling goods or services is governed by separate written documents (Quotation, Proforma Invoice, Purchase Order, Sales Contract, Service Agreement, or Master Terms).

Who we are

This Website is operated by:

  • Legal entity: Vastara Trading Fzco
  • Registered address: Vastara Trading Fzco Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
  • General contact: [email protected]

Definitions

  • “Vastara”, “we”, “us”, “our”: the operator named in Section 1.
  • “You”, “your”: any person or entity accessing the Website.
  • “Business User”: a user acting for commercial purposes (buyer, supplier, partner, agent).
  • “Content”: all Website materials (text, images, specs, brochures, catalogues, downloads).
  • “Enquiry”: a request submitted via forms, email links, or contact numbers.
  • “Transaction Documents”: quotation, invoice, PO, contract, service agreement, and any addenda.
  • “Divisions”: Timber Trading; Frozen Fish & Seafood; Software & Communication Systems.

Intended use

This Website is intended for B2B and trade enquiries. Vastara does not offer consumer protections on this Website unless explicitly stated in writing.

    Acceptance and changes

    • Acceptance
      Using the Website means you accept these Terms.
    • Changes
      We may update these Terms from time to time. Changes take effect when posted on the Website, with the “Last updated” date revised.

    Website access and availability

    • We may modify, suspend, or discontinue any part of the Website without notice.
    • We do not guarantee uninterrupted availability.
    • Planned maintenance or security work may limit access.

    Your responsibilities

    You agree that:

    • Information you submit is accurate and not misleading.
    • You have the authority to submit enquiries on behalf of your company (where applicable).
    • You will keep any login credentials (if provided) confidential.

    Prohibited use

    You must not:

    • Hack, probe, or attempt unauthorised access to systems.
    • Introduce malware, spyware, or harmful code.
    • Scrape, crawl, or copy Website Content at scale without written permission.
    • Use the Website to spam, phish, impersonate, or misrepresent identity.
    • Upload content that is unlawful, defamatory, infringing, or confidential without permission.

    We may block access, suspend services, or report abuse where appropriate.

    Intellectual property

    Unless stated otherwise:

    • The Website and Content are owned by or licensed to Vastara.
    • You may view or download Content for internal business evaluation only.
    • You may not reproduce, distribute, modify, publish, or create derivative works without written permission.

    Third‑party brands (e.g., software vendors) remain the property of their respective owners.

    No offer/no reliance

    The Website is not a binding offer to sell or buy. Product descriptions, specifications, photos, certifications, origin details, availability, and lead times may change.

    You agree not to rely on Website Content as a final statement of:

    • Price
    • Specification
    • Availability
    • Delivery time
    • Compliance suitability

    Final commercial terms are only those in signed/accepted Transaction Documents.

    Enquiries, quotes, and contracting

    • Enquiries
      Submitting an Enquiry does not create a contract. We may request additional details (specs, destination, volumes, compliance docs) before quoting.
    • Quotations
      Unless stated otherwise in writing:
      • Quotes are time‑limited.
      • Quotes are subject to availability and compliance checks.
      • Currency, Incoterms, delivery window, and inspection terms must be confirmed in writing.
    • Purchase Orders (POs)
      A PO is not accepted until Vastara confirms acceptance in writing (e.g., Sales Confirmation / Proforma Invoice / countersigned agreement).
    • Conflicts
      If these Terms conflict with Transaction Documents, the Transaction Documents prevail for that transaction.

    Pricing, taxes, and fees

    Any “from” prices or market ranges shown online are indicative only. Unless agreed in writing, prices may exclude:

    • freight, insurance, duties, VAT/taxes, port charges, inspection fees, bank charges, and local clearance costs.

    Logistics and Incoterms

    Shipping and delivery terms depend on the Incoterm in your Transaction Documents. That Incoterm and the written agreement govern risk transfer, title transfer, demurrage exposure, and customs responsibility.

      Division-specific conditions

      These are practical guardrails. Final terms still sit in the Transaction Documents.

      • Timber Trading
        • Grades, dimensions, moisture, and tolerances must be agreed in writing.
        • Natural characteristics (grain variation, knots, colour differences) may occur within the agreed grade/standard.
        • Certification documents (e.g., FSC/PEFC) are supplied only if included in your Transaction Documents.
      • Frozen Fish & Seafood
        • Cold chain requirements apply end‑to‑end.
        • You must have suitable receiving and storage facilities at the destination.
        • Shelf‑life and quality depend on proper handling after delivery and local clearance time.
      • Software & Communication Systems
        • Most software is governed by vendor licence terms (EULA/Publisher Terms).
        • Compatibility depends on your environment; you agree to provide accurate technical details for sizing and compatibility checks.
        • Third‑party vendor warranties may apply instead of, or in addition to, any Vastara warranty stated in writing.

      Compliance, KYC, and restricted trade

      • Compliance checks
        We may require KYC or due diligence information (company registration, beneficial ownership confirmation, end‑use statements, etc.) before quoting or fulfilling orders.
      • Restricted trade
        We may refuse, cancel, or suspend any transaction if we reasonably believe it may:
        • Breach sanctions, export controls, or customs rules.
        • Involve illegal mis‑declaration.
        • Create unacceptable compliance risk.

      User submissions

      • Ownership of your submissions
        You retain ownership of your business information. By submitting it, you grant Vastara a limited right to use it to respond to you and to manage potential or actual transactions.
      • No confidential info via Website (unless agreed)
        Do not submit:
        • Trade secrets
        • Sensitive personal data
        • Confidential bid documents, unless we have agreed on a formal NDA and secure channel.

      Privacy and cookies

      Personal data is handled under our Privacy Policy. Cookies are managed via our cookie banner (if enabled) and your browser settings.

        Third-party links

        The Website may link to third-party sites (vendors, authorities, logistics partners). We do not control those sites and are not responsible for their content, security, or policies.

          Disclaimers

          To the maximum extent permitted by law:

          • The Website is provided “as is” and “as available.”
          • We do not warrant that the Website will be error‑free, uninterrupted, or free of security vulnerabilities.
          • .
            We do not warrant that the Content is complete or suitable for your specific project without written confirmation.

          Limitation of liability

          • To the maximum extent permitted by applicable law, Vastara is not liable for:
            • indirect, incidental, special, consequential, or punitive damages;
            • loss of profits, revenue, contracts, goodwill, business opportunity, or data;
            • delays caused by third parties (carriers, customs, ports, vendors) or events beyond reasonable control.
          • If liability cannot be excluded, Vastara’s total aggregate liability arising from or related to Website use is limited to the greater of:
            • (a) AED 1,000,
            • (b) the amount you paid (if any) specifically for Website access in the 12 months prior to the claim.

          Indemnity

          You agree to indemnify and hold Vastara harmless against claims, losses, and costs (including reasonable legal fees) arising from:

          • your misuse of the Website;
          • your breach of these Terms;
          • content you submit that infringes third-party rights or breaks the law.

          Suspension and termination

          We may suspend or terminate access to the Website immediately if:

          • you breach these Terms;
          • we suspect fraud, abuse, or security threats;;
          • we must do so for legal or compliance reasons.

          Termination does not affect any rights or obligations accrued before termination.

          Force majeure

          We are not responsible for failure or delay caused by events beyond reasonable control, including:

          • port disruption, carrier delays, regulatory holds, natural events, cyber incidents, or power/network failures.

          Governing law and jurisdiction

          • Governing law
            These Terms are governed by the laws of the United Arab Emirates.
          • Jurisdiction
            Default (recommended for most UAE businesses): Courts of Dubai, UAE shall have exclusive jurisdiction.

          UAE eCommerce compliance statement

          The UAE Government states that Federal Decree‑Law No. 14 of 2023 governs modern technology‑based trade/eCommerce in the UAE, regulating the sale and purchase of goods/services (and relevant data) through technology platforms like websites and apps.

          We aim to operate the Website in line with those principles, including transparency, avoiding deceptive practices, and providing proper invoice/transaction information where applicable.

            Severability

            If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

              Assignment

              You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to an affiliate or successor as part of a business transfer.

                Entire agreement

                These Terms, together with the Privacy Policy, form the entire agreement for Website use. They do not replace Transaction Documents for actual trade or services.

                  Contact

                  Questions about these Terms?

                  • Address: Vastara Trading Fzco Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates